Refunds & cancellation

1. Individual cases and the first Founder payment

You can request a full refund within seven calendar days of buying an individual case or first joining the U.S. Founding Membership. You do not need to give a reason. The case guarantee applies to the title and edition you bought; the Founder guarantee applies to the initial annual membership payment.

The free first act has no charge to refund. A later change to a case number or release order does not turn your case purchase into a purchase of another title. A membership year starts when the paid membership starts.

The voluntary seven-day guarantee described here covers individual case purchases and the initial Founder payment. For a later annual renewal, any additional refund conditions shown before renewal and all applicable mandatory rights remain available. More favorable conditions agreed for an earlier purchase or membership remain in place.

2. How to request it

Email support@suspik.com, preferably from the address used for the purchase. Give the case title or say that the request concerns Founding Membership, plus the approximate purchase date or Paddle order/transaction reference. Do not send card details or a sign-in code.

Your request is on time if it reaches us within the seven-day period, even if we reply later. You may also contact Paddle buyer support. Keep a copy of your request.

3. How the refund works

We arrange the full refund of the payment covered by the guarantee through Paddle to the original payment method. Once confirmed, we submit it within up to 10 business days. Paddle and your bank may need additional processing time before it appears in your account.

Refunding a case removes paid access to that case. Refunding the initial Founder payment ends the membership and its included access, and cancels its future renewal. Separately purchased cases and unrelated purchases are unaffected. If you see a duplicate charge, a payment without access or an unfamiliar Paddle charge, contact us or Paddle so it can be investigated.

4. Annual renewal and existing memberships

The planned U.S. Founding Membership costs US$109.99 per year, or US$98.99 with a valid creator code and renews annually only after you expressly authorize a subscription at checkout. Its rate is fixed for the initial membership year and the next two annual renewals while the membership stays active. This does not commit you to three years of payments.

You can cancel the next renewal from your SUSPIK account or the Paddle buyer portal linked in the confirmation email, or ask us for help at support@suspik.com. Canceling renewal stops future renewal charges once the cancellation takes effect. Unless you also receive a refund, access continues until the end of the paid membership period; access to membership-only cases then ends. A refund is a separate request. Account deletion alone does not cancel recurring billing.

A U.S. offer does not convert or reprice a previous Mexico membership. If you hold a membership bought under an earlier offer, its original cancellation, access and refund conditions remain applicable.

5. Additional consumer rights

The seven-day promise is an additional SUSPIK benefit. It does not limit rights for faulty, misdescribed or undelivered content, or any withdrawal or refund rights required where you live. Paddle’s Buyer Terms and Refund Policy also apply to its checkout.

For example, eligible consumers in the EU/EEA and UK may have statutory withdrawal rights; immediate digital access can affect those rights where the required consent and acknowledgment were obtained. These rules do not remove the seven-day voluntary refund we offer.

SUSPIK is operated by Bernat Pallicer Seguí, Calle Roca Tomas 4, 07460 Pollença, Islas Baleares, Spain · +359 88 493 0531 · support@suspik.com.